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What Should Technical Communicators Do When Products “Just Work”?

Here is a copy of the slides Ellis will be presenting in Chicago on Monday. STC summit 2012 What Should Technical Communicators Do When Products “Just Work”?  

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There and back again – Notes from the STC Summit 2012 conference

I have just got back from speaking and attending the Society for Technical Communication’s annual conference in Chicago – STC Summit 12. While my body is back in London, my brain is still partly still...

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How to build a multi-million dollar business by putting manuals on the Web

One of the issues we’ve been promoting for many years is the importance for Technical Authors to publish their user guides and online Help on the Web. A surprisingly large amount of companies still...

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See you at Technical Communications UK Conference 2-4 October

We’ll be at Technical Communications UK conference next week. Ellis will be speaking on the 4th October (at 11.00) on “What does the iPad 3 mean for Technical Authors?”. The Technical Communications UK...

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Fancy attending the STC Summit 2013 for free?

We have a ticket to the STC Summit 2013 that needs to go to a good home. The STC Summit conference has over 80 education sessions on technical communication, organised in seven tracks. It will be held...

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MadWorld 2013 conference review – Day 1

MadCap Software hosted their first ever conference, MadWorld 2013, last week, which I attended as an invited speaker. Here are my initial thoughts and reflections on the first day of the event. It was...

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MadWorld 2013 conference review – Day 2

MadCap Software hosted their first ever conference, MadWorld 2013, last week, which I attended as an invited speaker. Here are my initial thoughts and reflections on the second day. Day 2 The second...

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MadWorld 14 – See you in San Diego

We’re very pleased to say Cherryleaf’s Ellis Pratt has been asked to speak at the MadWorld 2014 conference. Presenting at MadWorld 2013 was great fun, and it looks like MadCap Software is putting...

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Our process for creating elearning videos

I will be talking at the Technical Communications UK 2014 conference (TCUK14) next month about creating videos for technical communication and elearning videos. It covers how to embed video in a...

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“Bad information is Marketing’s fault problem. Good information is Tech...

The quotation in the title is from Roger Hart’s presentation at last week’s TCUK14 conference. Roger is a product marketing manager who spent a few years as a Technical Author. In his presentation,...

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Customers as advocates

I attended the Customers as Advocates conference yesterday, at the invitation of the hosts Strand Writing and Design. Strand is a copywriting company, and their conference focused on the challenges of...

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MadWorld 2016 Conference Review – Day One

Last week, I spoke at, and attended, Madworld 2016, the conference hosted by MadCap Software for its users. It’s the most rewarding and enjoyable of all the conferences on technical communication that...

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MadWorld 2016 Conference Review – Day Two

Last week, I spoke at, and attended, Madworld 2016, the conference hosted by MadCap Software for its users. Here is a summary of what I saw and heard on the second day. These were mostly for advanced...

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Conference on Agile documentation

The Gov.uk GDS team is organising a one day, free of charge conference in December, where speakers will discuss techniques for writing documentation in an Agile environment, and how to make your...

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Ellis speaking at W2U Conference 2017

Cherryleaf’s Ellis Pratt will be speaking at the Write2Users Conference 2017 , which is being held 1-3 November at Copenhagen Zoo. “The mission is to give attendees new skills for their day-to-day work...

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